Hi, I’m Carles 
I’m a DEVOPS Engineer
PERSONAL PROFILE
Having worked in a range of roles within international companies, I am an extremely flexible and versatile person who can work either independently or as part of a team. I have the ability to learn new skills quickly. I am able to work well under pressure and can maintain good decision making skills
KEY SKILLS
EDUCATION
Bachelor’s Degree in English Studies at Universitat Rovira i Virgili, Tarragona, Spain
Red Hat RHCE Course at Bickenhall College in Baker Street, London
VMware VCP5 Course at Magirus IT Training, London
Solaris 11 Course at Training Square, London
AWS Sysops Course at Global Knowledge, Amsterdam
Systems Operations on AWS at Fast Lane, Amsterdam
Udemy’s Certified Kubernetes Administrator Course
Terraform for beginners Course
Core Kubernetes Masterclass at EDC4IT, Amsterdam
LATEST EMPLOYMENT
- 08/2021 - current, Senior Linux Infrastructure Engineer at Textkernel B.V.
Amsterdam - The Netherlands
Duties:
Achieve >99.99% uptime
Manage and expand the physical servers, OS’s and networks in multiple datacenters
Support >1200 VMs
Operate a complex technical architecture with a high degree of customization
Keep a close eye on platform health and take action as needed
Participate in on-call rotation schedule via Pagerduty
Watch over documentation and clean-up
Configure and improve the company’s SaaS environment based on business and security needs
Act as Technical Project Coordinator for outsourced work to external companies
Participate in the IaC design for the company cloud infrastructure
Skills gained:
Configuration Management with Ansible and Gitlab CI
Kubernetes on-prem and in-cloud
AWS Cloud design and configuration with Terraform and Tofu
Proxmox and KVM virtualization configuration and support
Zabbix and Grafana monitoring
Hands-on experience with network and (distributed) storage technology (e.g. VLANs, RSTP, DNS, Ceph, LVM, NVMe,10/25gbe)
Project Manager for outsourced work
Datacenter maintenance and capacity planning for growth
Golden Base AMI design and implementation with Packer
Documentation for runbooks and knowledge sharing
PAST EMPLOYMENT
- 12/2016 – 08/2021, Video Systems Engineer at Liberty Global
Amsterdam - The Netherlands
details
Duties: As part of the Pan-European Video Support team within the CNO organization, my role was to provide advanced support on the \ Video solutions of the company such as SetTopBoxes, OTT applications (ios, android, windows) and web apps of all the \ affiliates on a Pan European and Latin American level \ Working with a variety of tools and platforms my position allowed me to provide End to End support for all platforms from \ systems-level to application-level by using multiple technologies and also doing pro-active monitoring and maintenance by \ using scripts and API tools
Skills gained: Strong troubleshooting under extreme pressure situation during live streaming events \ Video streaming technologies such as configuration and management of encoders, transcoders, metadata management etc \ awscli and swagger API troubleshooting and management \ Bitbucket and Jenkins CI/CD workflows \ Creating Documentation for the teams \ Providing training to different teams as well as presenting tools and troubleshooting guides for different teams within the company affiliates support teams (Chile, Puerto Rico, Romania, Netherlands)
- 03/2012 – 10/2016, Senior Technical Support Engineer at Alternative Networks Plc
London - United Kingdom
details
Duties: Working in the Technical Operations – Customer Operations Department I provided support dedicated to maintaining service within agreed service levels to Alternative Networks customers 24x7, 365 days per year as part of the Shift Team. I gained considerable experience working with various troubleshooting and performance tools and proven methodology to identify root causes
Skills gained: Familiarity with ITILv3, ISO20000 and ISO27000 Industry Standards Strong analytical skills in multi-vendor environments Strong technical knowledge in multiple disciplines (Microsoft, Citrix, Oracle, UNIX / Linux, Firewalls, LoadBalancers, VMware, Storage) Ability to manage incidents through to resolution Communication with 3rd parties, vendors and managers as needed (Conference Calls and Incident Management) P2V migrations Storage Technologies (EMC and NetApp) Windows server 2003, 2008 and 2012 management Oracle Solaris 10 management and user administration VMware ESXi 5.1, Citrix XenServer Enterprise 6.5 and Apache Cloudstack Active directory SQL server 2008 and 2012 Extensive support for Network devices (CheckPoint, Juniper, F5, Cisco, Brocade) Backups and Restores with Symantec NetBackup, NetApp VSC and snapshots, VEEAM Security Patching (using Kaseya and Lumension Patchlink)
- 06/2009 – 02/2012, Dedicated Server Engineer at UK2.NET
London - United Kingdom
details
Duties: Working in a Datacenter in London, dealing with a broad range of ISP issues, including setting up / giving support for dedicated servers and VPSs (both Virtuozzo and Xen Cloud platforms) mainly linux servers but also Windows 2003 and 2008 servers as well as VMware 4.1 cloud platform. Configuring VPS and licensing / installing control panels (cPanel, Webmin, ISP Manager, Plesk), setting up Firewalls (Cisco PIX, CSF, Pfsense, iptables) ssh troubleshooting. Postfix and Exim mailserver troubleshooting Building new servers (both physically for UK2 customers and remotely via Softlayer portal for Midphase / 10TB customers), setting up network, hostnames, and cabling in the datacenters Setting up and troubleshooting services (Apache, MySQL, PHP, Wordpress, Joomla etc) for customers, making and restoring backups in both VPS platforms, Netvault, migration of VPSs, installing SSL certificates and other DNS related requests Setting up Reverse DNS records, monitoring with Nagios
Skills gained: Extensive Linux experience with the most common server OS (Redhat, Ubuntu, Debian..) Vmware, Virtuozzo and Xen Cloud VPS platforms maintenance and setup Extensive use of ssh / shell commands, scp, WinSCP, IPMI setup, KVM console Building and maintaining servers in a DC environment Cisco switches and router commands
- 08/2006 – 02/2009, 2nd line Technical Support Technician at HOSTWAY UK
London, United Kingdom
details
Duties: Working with a broad range of ISP requests from FTP and email client configuration to DNS issues, zonefile management and server-side requirements Windows 2000/2003 Server management, IIS 5 and 6 configuration, Virtual Directories and Applications setup in IIS, FTP configuration, script debugging (html, ASP.NET) and MSSQL database restores and backups, Urchin statistics configuration and management
Skills gained: Windows Server 2000/2003 administration, MSSQL Administration, Linux admin, Mac support, SQL database, Exchange and Sharepoint, SSL certificates Windows server management for dedicated customers in a SLA contract
ADDITIONAL INFORMATION
Interests: Technology, guitar and bass guitar, plant-based food, travelling, art, surfing
Currently learning Kubernetes and Terraform
Driving Licence: Full European
IT Blogs: ChromeOS
REFERENCES (provided upon request)
CONTACT ME
